111bk Privacy Policy
Your Data, Your Rights

When you interact with the 111bk platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we may collect the following categories of personal data:

Identity and Contact Data

This includes your full legal name, date of birth, gender, nationality, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This data is collected at registration and may be supplemented during KYC verification. It is used to verify your identity, comply with age-restriction requirements (18+), and communicate with you about your account.

Account and Authentication Data

We collect your chosen username and a securely hashed version of your password. We never store your password in plain text. We also collect your account activity history, including login timestamps, IP addresses used to access your account, and device identifiers. This data helps us detect unauthorised access and protect your account from security threats.

Financial and Transaction Data

When you make a deposit or withdrawal, we collect transaction reference numbers, the payment method used (such as bKash, Nagad, Rocket, or Upay), transaction amounts in BDT, and transaction timestamps. We do not store full mobile wallet numbers or complete bank account details on our own servers — this data is handled by our certified payment processing partners.

KYC Verification Documents

To comply with responsible gaming obligations and anti-money laundering best practices, we may collect copies of government-issued identity documents such as your National ID card (NID), passport, or driver's licence. We may also collect proof of address documents. These documents are stored securely and accessed only by authorised compliance staff for verification purposes.

Gameplay and Betting Data

We record your betting and gaming activity on the platform, including the games you play, bet amounts, game outcomes, session durations, and responsible gaming tool settings you have applied to your account. This data is used to deliver our services, personalise your experience, and monitor for problem gambling indicators.

Technical and Device Data

We automatically collect certain technical data when you access the 111bk platform, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL. This data is used for platform security, fraud prevention, and service optimisation.

Communications Data

When you contact 111bk support via live chat or email, we retain records of those communications. This helps us resolve disputes, maintain service quality, and ensure continuity of support if you contact us on multiple occasions about the same issue.

111bk processes your personal data for the following clearly defined purposes. We rely on one or more of the following legal bases for each processing activity: contract performance, legal obligation, legitimate interests, or your explicit consent.

Account Management and Service Delivery

Your identity, contact, and account data are processed to create and maintain your 111bk account, process your deposits and withdrawals, deliver the games and betting products you access, and communicate with you about your account status. This processing is necessary for the performance of our contract with you and cannot be opted out of while your account remains active.

Identity Verification and Age Checks

We process identity documents and date-of-birth data to verify that you are at least 18 years of age and that your account details are accurate. This is a legal obligation under our responsible gaming commitments and is a prerequisite for processing withdrawals. 111bk takes its 18+ age restriction extremely seriously and will not allow unverified accounts to withdraw funds.

Fraud Prevention and Security

Technical data, transaction data, and account activity data are processed to detect and prevent fraud, money laundering, unauthorised account access, and abuse of bonuses or promotions. This processing is based on our legitimate interest in protecting the integrity of our platform and the security of all players' funds.

Responsible Gaming Monitoring

Gameplay and session data are processed to identify players who may be at risk of developing gambling-related harm. This includes monitoring for indicators such as unusually long sessions, rapid escalation of bet sizes, or frequent deposits following losses. Where risk indicators are identified, 111bk may reach out to offer responsible gaming support tools. This processing is based on our legitimate interest in player welfare and our responsible gaming obligations.

Customer Support

Communications data — including live chat logs and support email threads — is processed to resolve queries, handle complaints, and ensure continuity of service. Support communications are retained for a defined period as described in Section 6 (Data Retention Policy).

Marketing Communications (Consent-Based)

Where you have given your explicit consent at registration or through your account settings, we may use your contact data to send you personalised promotional emails, SMS messages, or push notifications about 111bk offers, bonuses, and new game launches. You may withdraw this consent at any time without affecting your right to use the platform. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Legal and Regulatory Compliance

We may process and retain your personal data as required to comply with applicable laws, respond to lawful requests from competent authorities, and maintain records required by anti-money laundering regulations. In these circumstances, the legal basis is compliance with a legal obligation, and such processing cannot be restricted by the player.

111bk may share your personal data with the following categories of recipients in the circumstances described below:

Payment Processing Partners

To process your deposits and withdrawals, we share necessary transaction data with our certified payment service providers. This includes partners facilitating bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard transactions. These partners process your payment data under their own privacy policies and are contractually required to maintain appropriate security standards. 111bk shares only the minimum data required to complete the transaction.

Game Software Providers

The casino games and sportsbook products available on 111bk are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive technical session data necessary to deliver gameplay. They do not receive your identity documents, payment details, or contact information.

Identity Verification Services

To carry out KYC checks efficiently and securely, 111bk may use third-party identity verification service providers. These providers receive the identity documents you submit for the sole purpose of verifying their authenticity. They are contractually bound to process this data only for the stated purpose and to delete it once verification is complete.

Legal and Regulatory Authorities

111bk may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by law, court order, or other legally binding process. We may also disclose data where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our players, or defend 111bk's legal rights in litigation or regulatory proceedings.

Business Transfers

In the event that 111bk undergoes a merger, acquisition, or sale of business assets, your personal data may form part of the transferred assets. In such circumstances, 111bk will take reasonable steps to ensure that the receiving party is bound by privacy obligations at least as protective as those set out in this policy, and will notify affected players via email prior to any transfer where practically possible.

111bk uses cookies and similar tracking technologies on its platform. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — such as your login session or language preferences — so that you do not have to re-enter it on subsequent visits. Cookies do not contain executable code and cannot access other files stored on your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account security, and remember your responsible gaming settings. These cookies cannot be disabled without preventing you from using core platform features.
• Functional Cookies: These remember your preferences such as display settings and notification opt-outs. Disabling them may affect your personalised experience but will not prevent access to the platform.
• Analytics Cookies: We use analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where players exit, and how long sessions typically last. This data is aggregated and used solely to improve platform performance. No individual player is identified through analytics data.
• Marketing Cookies: Where you have given consent to receive marketing communications, marketing cookies may be used to track which promotions you have been shown and whether you have interacted with them. These cookies help us avoid sending you irrelevant or repetitive offers.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete cookies that have already been stored. Please be aware that disabling strictly necessary cookies will impair your ability to use the 111bk platform, as your login session cannot be maintained without them.

Third-Party Cookies

Some cookies on the 111bk platform are set by third-party service providers — including game software providers and analytics tools — when you load their content within our platform. These third-party cookies are governed by the respective provider's own privacy and cookie policies. 111bk does not control the content of third-party cookies.

The security of your personal data is a top priority at 111bk. We implement a layered security architecture that addresses threats at the network, application, and data-storage levels. The key measures we maintain include:

• Transport Layer Encryption: All data in transit between your browser or mobile device and 111bk's servers is encrypted using TLS 1.2 or higher. This prevents interception of your credentials, session tokens, and payment data in transit.
• Password Hashing: User passwords are never stored in plain text. We use industry-standard one-way hashing algorithms with per-user salts so that passwords remain unrecoverable even in the event of an internal data breach.
• Access Controls: Access to personal data within 111bk's systems is strictly role-based. Only staff with a legitimate operational need — such as compliance officers conducting KYC reviews or support agents handling account queries — are granted access to identifiable personal data.
• Intrusion Detection: Our network infrastructure is monitored continuously for suspicious activity patterns. Automated alerts and manual reviews are used to identify and respond to potential intrusion attempts in a timely manner.
• Data Minimisation at Rest: We do not retain unnecessary data. Financial transaction records are stored with tokenised payment references rather than full account or wallet numbers, limiting the sensitivity of data held at rest.
• Security Audits: 111bk conducts periodic internal security reviews. Where vulnerabilities are identified, remediation is treated as a priority and tracked to resolution.

Despite our best efforts, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 111bk will notify affected players via their registered email address without undue delay and will take all reasonable steps to contain the breach and mitigate harm.

111bk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

Once a retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical, analytical, or platform improvement purposes.

Where you request deletion of your account, 111bk will action the request promptly. However, certain categories of data — particularly financial transaction records and KYC documents — must be retained for the legally mandated periods described above regardless of your deletion request, as 111bk is legally obligated to retain them.

As a player on the 111bk platform, you have the following rights in relation to the personal data we hold about you:

Right of Access

You have the right to request a copy of the personal data 111bk holds about you, along with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR). We will provide this data in a structured, commonly used, and machine-readable format where possible.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many account details directly through your account settings. For corrections to identity documents or KYC records, please contact our support team.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected, or where you withdraw consent for marketing processing. As noted in Section 6, some data must be retained for legally mandated periods and cannot be deleted on request until those periods expire.

Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of your data, or where processing is unlawful but you prefer restriction over deletion — you have the right to request that we restrict the processing of your personal data. While a restriction is in place, we may store your data but will not actively process it.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Once you opt out of marketing, we will cease sending promotional communications within 5 business days. You can opt out via your account settings or by contacting support.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. Withdrawing consent for marketing does not affect your right to continue using the 111bk platform.

111bk will not charge a fee for handling data rights requests submitted in good faith. If a request is manifestly unfounded or excessive — for example, due to its repetitive nature — we reserve the right to charge a reasonable administrative fee or decline to act on the request.

111bk reserves the right to update or amend this Privacy Policy at any time. Updates may be made to reflect changes in our data processing practices, changes in applicable law, improvements to our platform's features, or the introduction of new payment methods or game providers.

When we make a material change to this Privacy Policy — meaning a change that significantly affects how we process your personal data or affects your privacy rights — we will notify you via your registered email address at least 14 days before the change takes effect. We will also display a prominent notice on the 111bk platform for a reasonable period following publication of the updated policy.

Non-material changes — such as corrections to typographical errors, clarifications of existing language, or administrative updates that do not affect your rights — may be made without prior notice. The "Last updated" date at the top of this page will always reflect the date on which the most recent version was published.

Continued use of the 111bk platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact our support team to close your account. Any data collected under the previous policy version remains subject to the version in effect at the time of collection for the applicable retention period.

We recommend reviewing this page periodically — particularly before making significant account changes such as updating your payment methods or adjusting your responsible gaming settings. You can always find the current version of this Privacy Policy at https://111bk.bet/privacy-policy.