Responsible Gaming at 111bk —
Play Smart, Stay in Control

111bk takes its age restriction obligations extremely seriously. Gambling is not suitable for minors, and exposing young people to gambling products causes real harm. For this reason, every player who registers an account on 111bk is required to complete an identity verification process that confirms they are at least 18 years old before they can deposit funds or place a bet.

During registration, you will be asked to provide your date of birth. Before your first withdrawal is processed, you will be required to submit a valid government-issued identity document — such as your National ID card (NID), passport, or driver's licence — that confirms both your identity and your age. Accounts where the registered holder is found to be under 18 will be immediately closed, funds returned where applicable, and the incident reported as required by our policies.

Protecting Young People in Your Household

If you share a device or a computer with minors, 111bk strongly recommends that you:

• Never save your 111bk login credentials in the browser on a shared device.
• Always log out of your account when you are finished playing.
• Use device-level parental control software to restrict access to gambling websites for younger users in your home.
• Keep your account password confidential and do not share it with anyone, regardless of age.

If you believe a minor has accessed your 111bk account or has attempted to register on our platform, please contact our 24/7 support team via live chat immediately. We will investigate and act promptly.

Responsible gambling means making informed, deliberate choices about how you engage with betting and casino games. It means setting limits before you start, playing with money you have set aside for entertainment rather than money you need for rent, food, or family expenses, and knowing when to stop.

The vast majority of people who enjoy cricket betting, casino games, and slots on 111bk do so without experiencing harm. However, for a minority of players, gambling can develop from a casual hobby into a compulsive behaviour that causes genuine distress. The good news is that this is a recognised condition with effective support pathways available — and recognising the early signs is the most important first step.

Healthy Gambling Habits

To keep gambling in a healthy place, consider adopting these habits:

• Set a budget before you play and treat it like the cost of an evening's entertainment — once it is gone, the session is over.
• Set a time limit and stick to it. Long uninterrupted sessions increase the risk of chasing losses and making emotional decisions.
• Do not gamble under the influence of alcohol or when you are stressed, anxious, or emotionally distressed. Impaired judgment leads to poor decisions.
• Balance gambling with other activities. If betting is the only leisure activity you engage in, it may be occupying too large a space in your life.
• Accept that losses are part of the game. Every bet carries risk, and the house always has a mathematical edge over the long run. Past losses cannot be recovered by increasing bets.
• Use 111bk's built-in tools — deposit limits, time-outs, and session reminders — proactively, not only when a problem already exists.

111bk monitors account activity for patterns that may indicate problem gambling — such as rapidly escalating deposit amounts, very long uninterrupted sessions, or frequent attempts to deposit immediately after large losses. Where our system or support team identifies a player who may need support, we will reach out with information about the tools available. This outreach is not punitive — it is part of our genuine commitment to player welfare.

Problem gambling rarely appears suddenly. It typically develops gradually, with the warning signs becoming clearer over time. Recognising these signs early — in yourself or someone you care about — makes it far easier to seek help before the situation becomes serious. Honestly reflect on the following indicators:

111bk provides every registered player with a suite of responsible gaming tools that can be activated at any time through your account settings or by contacting our support team. These tools are free, take effect immediately (for restrictions), and do not require any special justification to apply — you do not need to explain yourself to use them.

Self-exclusion is the strongest responsible gaming tool available on 111bk. It is designed for players who have recognised that gambling is causing them harm and who want to remove access to the platform entirely for an extended period. It is not a casual feature — it is a serious commitment that 111bk enforces rigorously.

How to Apply Self-Exclusion

You can request self-exclusion by contacting 111bk's support team via live chat at any time. Our support agents are trained to handle these conversations with sensitivity and without judgment. You will be asked to confirm the exclusion period you want. The available options are:

• 6 months — the minimum available period
• 1 year
• 3 years
• 5 years
• Permanent exclusion — your account is closed indefinitely with no option to reopen

Once confirmed, your account is suspended immediately. You will no longer be able to log in, deposit, or place bets. Any pending withdrawals that were in process before the exclusion was applied will still be completed — your funds are never withheld.

What Happens During Self-Exclusion

During the exclusion period, 111bk will take all reasonable steps to ensure you do not receive marketing communications — including promotional emails, SMS alerts, and push notifications. Your contact details will be flagged internally so that our marketing systems do not target you with bonus offers or promotional content.

If you attempt to create a new account on 111bk during your self-exclusion period, any such account will be closed upon detection. 111bk carries out periodic checks to identify accounts that may have been created in circumvention of an active self-exclusion. Any funds deposited to a circumvention account may be refunded and the account closed without the ability to claim bonuses or winnings accumulated during the self-exclusion period.

Returning After Self-Exclusion

Once the minimum exclusion period has passed, you may contact our support team to request reinstatement of your account. There is a mandatory 24-hour reflection period between submitting a reinstatement request and your account being reactivated. Before reinstatement, you will be provided with information about the responsible gaming tools available on the platform and encouraged to apply deposit limits before you begin playing again.

Permanent exclusions cannot be reversed under any circumstances.

Deposit limits allow you to define the maximum amount of money you can add to your 111bk account within a set time window. They are one of the most practical tools for managing your gambling spending, because they act at the point of funding — before you have a chance to bet impulsively.

How Deposit Limits Work

You can set a deposit limit for any of the following periods:

• Daily limit: The maximum total deposits you can make within any 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total deposits you can make within a 7-day rolling window.
• Monthly limit: The maximum total deposits you can make within a calendar month.

Deposit limits can be set in Bangladeshi Taka (BDT). For example, you might set a weekly deposit limit of ৳5,000 or a monthly limit of ৳15,000 — whatever figure represents a comfortable entertainment budget for you.

Reducing vs. Increasing Limits

Reducing a limit takes effect immediately. If your current monthly limit is ৳20,000 and you reduce it to ৳10,000, the lower limit applies from that moment forward — no delay.

Increasing a limit requires a 24-hour waiting period. This cooling-off window is intentional — it prevents impulsive limit increases made in the heat of a losing session. If you submit a request to increase your deposit limit, the change will only take effect after 24 hours have elapsed.

Loss Limits

In addition to deposit limits, 111bk also offers loss limits. A loss limit caps the maximum net amount you can lose — across all games and betting products — within a defined period. Once your loss limit is reached, all betting activity is suspended until the period resets. Loss limits operate on the same daily/weekly/monthly structure as deposit limits, and the same asymmetric rule applies: reductions are instant, increases require a 24-hour delay.

We recommend that every player on 111bk applies at least one deposit or loss limit from the moment they open their account, regardless of whether they consider themselves at risk. Limits are a sensible precaution, not a sign of weakness.

A time-out is a temporary suspension of your 111bk account that gives you a defined break from the platform without permanently closing your account or your access to your remaining balance. It is ideal for situations where you feel you need a pause — perhaps after a long run of sessions, a stressful week, or simply because you want to step away and reassess.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days
• 6 weeks

During any time-out period, your account will be fully suspended. You will not be able to log in, make deposits, place bets, or access any gaming products. Pending withdrawals that were already initiated before the time-out was applied will continue to be processed normally — your funds are always accessible after the time-out expires.

How to Activate a Time-Out

Time-out can be activated directly from your account settings page under the "Responsible Gaming" section, or by contacting 111bk's 24/7 live chat support team. The suspension takes effect immediately upon confirmation. You will receive an email to your registered address confirming that the time-out has been applied and when it is scheduled to expire.

During Your Time-Out

111bk will pause all marketing communications directed at your account during a time-out period. You will not receive promotional emails, SMS offers, or push notifications while your account is suspended. This ensures that marketing material does not undermine your decision to take a break.

If you believe you need a break longer than 6 weeks, we recommend considering a full self-exclusion rather than repeated sequential time-outs. Our support team can help you assess which option is most appropriate for your situation.

If you are concerned that gambling is having a negative impact on your life — or on the life of someone close to you — please reach out for help. You do not have to be in crisis to ask for support. Speaking to someone early is always better than waiting until the situation becomes more serious.

Contact 111bk Support

Our customer support team is available 24 hours a day, 7 days a week via live chat. They are trained to handle responsible gaming conversations with discretion and without judgment. They can help you:

• Activate a deposit limit, loss limit, or time-out immediately.
• Initiate a self-exclusion from the platform.
• Review and update your current responsible gaming settings.
• Point you toward professional problem gambling support resources.
• Answer any questions about how our responsible gaming tools work.

To contact support, log in to your 111bk account and open the live chat widget. If your account has been suspended through a time-out or self-exclusion, our support team can still be contacted — simply visit the 111bk platform and use the pre-login chat option.

Talking to Someone Outside 111bk

Sometimes it helps to talk to a professional who is entirely independent of the gambling platform. While 111bk serves the Bangladesh market, we encourage any player who is struggling to seek out a qualified counsellor or mental health professional in their city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere. Gambling-related distress is a recognised mental health concern, and speaking to a professional is a sign of strength, not weakness.

If gambling is causing financial hardship, speaking to a financial advisor or debt counsellor can also provide practical relief alongside any personal support you may be accessing.